Returns, Warranties and General Policies

We want all customers to be happy with their selections. Any customers making returns must obtain return authorization (e-mail or call 1-800-422-1525) from us prior to shipment. Returns should be made to our warehouse address above unless otherwise directed by a return specialist. Our policies are as follows: 

• Warranty: We guarantee the product you order to be free of material and workmanship defects for up to 1 year (unless stated otherwise on the product’s web page) after the purchase date and to be received free of shipping damage. We must be notified within 30 days of product failure or within 10 days in the case of shipping damage in order to make a claim. After 30 days, any defects will be covered under the manufacturer's warranty. Any attempt to repair a defective item without authorization may void this warranty.

• Returns and corrections of custom items: We guarantee (such as address markers) custom items to be created as ordered, i.e. spelled correctly and finished in the ordered colors. We will accept exchanges with authorization on defective custom products and rush a replacement to you. We must be notified of the defect within 30 days of delivery. We have done thousands of plaques and work hard to ensure every customer is happy!

  Any cancellation requests for plaque orders must be received within 24 hours from the time your plaque order is placed. No refunds can be given if a cancellation request is received after 24 hours from the time a plaque order is placed because this is a custom item and cannot be reused by our company.

• Return of non-custom products (such as sundials): There is no restocking fee on returns for whatever reason! We accept returns within 30 days from the date of purchase as long as the item is in 'as new' condition. We want you to be happy with your purchase for years to come! A return authorization must be obtained (e-mail or call 1-800-422-1525) and you will be responsible for any shipping charges on non-defective returns. You will be credited for the product cost and any taxes. We cannot refund shipping and handling on non-defective returns.

• All returns will typically be processed within 10 days of receipt. It may take additional time for any refunds to appear on billing statements. You will be notified by e-mail when your return has been processed.

Out of Stock / Backorder

OutdoorDecor Stores make every effort to get your order to you as soon as possible. Normally, all orders ship within the time stated for that product. However, occasionally there are production problems or an item is backordered without our prior knowledge. If this occurs, we will email you within one business day of detecting a problem. If this occurs, you will have the option to wait for the product if it will be back in stock, substitute the item for a similar item, or request a full refund.

 Content and Sales Disclaimer

While every effort has been made to ensure the accuracy of data displayed on this web site, occasionally errors do occur in pricing, weights, images, etc. In such cases, we retain the right to correct or cancel transactions that were based on this flawed information once discovered. We would typically contact the customer and with their written consent, continue the normal course of order processing and fulfillment, otherwise cancel the transaction. This applies to all media content on the site. We further reserve the right to refuse service to anyone at anytime.